Privacy Policy | SENTWARE

Last updated: March 3, 2026

By using Sentware products, services, and websites, you agree to this Privacy Policy and any future updates.

What We Collect

Account details, such as your name, email, and login activity.
Order and billing details needed to process purchases and provide invoices or receipts.
Support information, including ticket content and file attachments you share with us.
Basic technical and usage data, such as IP address, browser, and device metadata.

How We Use Your Data

To create and manage your account and access entitlements.
To process payments and deliver purchases.
To provide customer support and product updates.
To secure our platform, prevent abuse, and improve service quality.
To send service-related communications and, where consented, marketing updates.

GDPR Legal Bases (EEA/UK)

Contract performance: to provide purchased products, updates, billing, and support.
Legitimate interests: to secure services, prevent abuse, and improve reliability and quality.
Legal obligations: to comply with tax, accounting, fraud prevention, and regulatory duties.
Consent: for optional marketing communications and similar consent-based processing.

Data Sharing

We do not sell your personal data. We only share data with trusted providers when needed to operate our services, such as payment processors, email delivery platforms, hosting providers, and analytics/security tools.

International Transfers

If personal data is transferred outside your country (including outside the EEA/UK), we use appropriate safeguards such as contractual protections and provider commitments required by applicable law.

Retention & Security

We keep personal data only for as long as needed for legal, accounting, security, and support purposes. We apply reasonable technical and organizational safeguards, but no system can guarantee absolute security.

Your Rights

GDPR/EEA/UK rights: access, rectification, erasure, restriction, objection, and data portability.
US state privacy rights (where applicable): right to know, delete, correct, and opt out of sale/sharing.
Right to non-discrimination for exercising applicable privacy rights.

To submit a privacy request, please contact us through support. We may need to verify your identity before completing the request.

Children's Data

Our products and services are not directed to children under 13, and we do not knowingly collect personal data from children under 13.

Legal Clarification

This policy is intended to align with major EU and US privacy requirements, including GDPR principles and US state privacy rights where applicable. Local laws may provide additional rights or obligations.